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Then you'd sound like Jose Feliciano.
I swear, I've been hearing the same perpetually looped tape of Christmas music for the last flippin' month.
This is a sad day for Red Sox fans: Jesus is now a Yankee. Johnny Damon is now a New York Yankee. I can only IMAGINE what the Boston press are going to say tomorrow. As well as the New York press.
Nothing much new--I've now worked 6 of my final 8-day stretch of Staples. 2 more days of this, and then 3 days off. Thank God. I look tired, I feel tired...I blame that on the 8 AM shifts that got handed to me--all these morning shifts that they gave me to end my tenure at Staples with.
Sent out various gifts to friends and family. My TV also sold on eBay.
Here's a work related tidbit: one of the things I've always disagreed with in any major workplace is the MYSTERY SHOP. Now, when a newbie is hired, they watch a training video which goes through the PERFECT, model interaction with a customer--which is graded in a mystery shop. For the Copy Center, there's something like 19 or 20 things that they look for--stupid, asinine things, most of them, things that you normally wouldn't do in a busy, mad, free-for-all rush, not because they're stupid, but because you DON'T HAVE FREAKIN' TIME to go through the PERFECT transaction.
I find out for the first time yesterday that the Copy Center doesn't have just one, but TWO different types of mystery shops. The first one is the store mystery shop, which was explained in training. The store mystery shop is basically to see if you're following procedures and policies. The second, however, was never mentioned to me in training--something called Hypergrowth, which deals with up-selling services (read: trying to get people to spend more by offering other services like different papers, laminating, binding, etc, to make their order that much better). The Hypergrowth one hits 20 or 30 different points, apparently, and the PERFECT transaction requires a long, full consultation with the customer--something you don't have time for when it's a nuthouse.
Apparently, we had this Hypergrowth mystery shop on Saturday, which was by far, probably the busiest day I have yet worked at this place. Of course, the mystery shops happen when we are busiest. Which means everyone's in a foul mood to begin with, and we just want to get customers in and out as quick as possible. The associate being shopped, as we find out on Sunday, failed the mystery shop, getting a 50 out of 100. Passing is 80.
Now, apparently, the store manager's boss found out about it--and threatened his job. Apparently we have failed 12 straight mystery shops. Which is funny, and now here's another stat:
The Kingston Copy Center at this Staples is the HIGHEST grossing Copy Center in the district. We're blowing everyone else out of the water. Sales are high, profits are number 1...yet we can't pass a mystery shop.
Which shows you exactly how much weight the company should put on mystery shops.
On a completely unrelated note, I saw the animated version of Legend of Zelda...on DVD at Barnes and Noble. I didn't know such a thing existed...who knew about this?!
All right, brain over.
Nighty night, all.
I swear, I've been hearing the same perpetually looped tape of Christmas music for the last flippin' month.
This is a sad day for Red Sox fans: Jesus is now a Yankee. Johnny Damon is now a New York Yankee. I can only IMAGINE what the Boston press are going to say tomorrow. As well as the New York press.
Nothing much new--I've now worked 6 of my final 8-day stretch of Staples. 2 more days of this, and then 3 days off. Thank God. I look tired, I feel tired...I blame that on the 8 AM shifts that got handed to me--all these morning shifts that they gave me to end my tenure at Staples with.
Sent out various gifts to friends and family. My TV also sold on eBay.
Here's a work related tidbit: one of the things I've always disagreed with in any major workplace is the MYSTERY SHOP. Now, when a newbie is hired, they watch a training video which goes through the PERFECT, model interaction with a customer--which is graded in a mystery shop. For the Copy Center, there's something like 19 or 20 things that they look for--stupid, asinine things, most of them, things that you normally wouldn't do in a busy, mad, free-for-all rush, not because they're stupid, but because you DON'T HAVE FREAKIN' TIME to go through the PERFECT transaction.
I find out for the first time yesterday that the Copy Center doesn't have just one, but TWO different types of mystery shops. The first one is the store mystery shop, which was explained in training. The store mystery shop is basically to see if you're following procedures and policies. The second, however, was never mentioned to me in training--something called Hypergrowth, which deals with up-selling services (read: trying to get people to spend more by offering other services like different papers, laminating, binding, etc, to make their order that much better). The Hypergrowth one hits 20 or 30 different points, apparently, and the PERFECT transaction requires a long, full consultation with the customer--something you don't have time for when it's a nuthouse.
Apparently, we had this Hypergrowth mystery shop on Saturday, which was by far, probably the busiest day I have yet worked at this place. Of course, the mystery shops happen when we are busiest. Which means everyone's in a foul mood to begin with, and we just want to get customers in and out as quick as possible. The associate being shopped, as we find out on Sunday, failed the mystery shop, getting a 50 out of 100. Passing is 80.
Now, apparently, the store manager's boss found out about it--and threatened his job. Apparently we have failed 12 straight mystery shops. Which is funny, and now here's another stat:
The Kingston Copy Center at this Staples is the HIGHEST grossing Copy Center in the district. We're blowing everyone else out of the water. Sales are high, profits are number 1...yet we can't pass a mystery shop.
Which shows you exactly how much weight the company should put on mystery shops.
On a completely unrelated note, I saw the animated version of Legend of Zelda...on DVD at Barnes and Noble. I didn't know such a thing existed...who knew about this?!
All right, brain over.
Nighty night, all.
