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All my base do belong to them!
So, the day. Work was...busy for me. Not in the term of mass amounts of customers, but in personal activity. I was occupied from pretty much 12 to 8:30. Day started off with a bit of fun to start. WARNING: Co-worker and customer stupidity ahead. You've been warned.
Yesterday, a customer had exchanged a Cingular phone for another Cingular phone. Since he was well within his return/exchange period, the exchange was made without a problem. So I had a returned phone, and my manager said that it had to be brought to Claims to be sent out. All returned phones (for whatever reason) can't be resold. So, I brought it to Claims, and the person in Claims was very rude about it (as he is with everything brought to him, and we all hate him), telling me that he can't take it because of just a simple return--something had to be wrong with it. So, I went back and pulled out the rule book, the Division 45 Guide (or, as I call it, the Wireless Bible), it explicity says that "any returned wireless phone or satellite radio product must be brought to the Claims department. It cannot be returned to the salesfloor." I printed it out, highlighted it, told my manager what happened, and then I let him loose on Claims. Sure enough, Claims took it. Now the customer stupidity. Oh, this one tried to pull a fast one on us. Someone had bought a phone and set up an account from a Nextel dealer. The phone that he bought from them was a phone we carry, a big, black ugly brick. Today, he came to us, and bought another of the same phone to replace the dying one he was using. A couple of hours later, he comes back to return it under the stipulation that it has no charger. Scott (boss-man) takes a look at it, tells me to take the box up so a return can be made. However, the phone he gave us was scratched up, fingerprint marks all over it, and the SIM card was missing. When I got to the service desk, Scott called for me, and asked me to read the IMEI (an ID number that comes with all phones and on the boxes for tracking purposes) and SIM card numbers off the box. The numbers didn't match. We never sold a phone with those numbers, ever. He was trying to return his beat-up, scratched phone. Scott called us both back, and told the customer that we wouldn't take it. Customer looked disappointed, but ha. We don't play that game.
However, as a result...Scott told me to check EVERY phone to make sure the numbers matched the ones on the box. We must have a couple hundred phones, and so I had to open every box, look at the phone and the box to make sure they match. This took me till 8:30, but it all got done, and they all matched. I had gotten a call from my mom telling me that I'd have no ride home, so I was gonna walk the hour home, but Cilla decided otherwise. She'd take Kat and I to the 99, and Cilla's boyfriend would be there. We had food, I had grog, much hilarity was had, we stopped at Kat's house where I saw her cat (who bears a stunning eye resemblance to Puss In Boots), and then Cilla and I drove to my house, talking about Phantom all the way. I can't wait for Tuesday.
So, here I am now, home, with a day off tomorrow. Got paid, and so I do some shopping tomorrow. Now, I relax (and hope that I sleep in tomorrow).
Love you, April. :) 8 days, SQUEE!
Nighty night, all.
So, the day. Work was...busy for me. Not in the term of mass amounts of customers, but in personal activity. I was occupied from pretty much 12 to 8:30. Day started off with a bit of fun to start. WARNING: Co-worker and customer stupidity ahead. You've been warned.
Yesterday, a customer had exchanged a Cingular phone for another Cingular phone. Since he was well within his return/exchange period, the exchange was made without a problem. So I had a returned phone, and my manager said that it had to be brought to Claims to be sent out. All returned phones (for whatever reason) can't be resold. So, I brought it to Claims, and the person in Claims was very rude about it (as he is with everything brought to him, and we all hate him), telling me that he can't take it because of just a simple return--something had to be wrong with it. So, I went back and pulled out the rule book, the Division 45 Guide (or, as I call it, the Wireless Bible), it explicity says that "any returned wireless phone or satellite radio product must be brought to the Claims department. It cannot be returned to the salesfloor." I printed it out, highlighted it, told my manager what happened, and then I let him loose on Claims. Sure enough, Claims took it. Now the customer stupidity. Oh, this one tried to pull a fast one on us. Someone had bought a phone and set up an account from a Nextel dealer. The phone that he bought from them was a phone we carry, a big, black ugly brick. Today, he came to us, and bought another of the same phone to replace the dying one he was using. A couple of hours later, he comes back to return it under the stipulation that it has no charger. Scott (boss-man) takes a look at it, tells me to take the box up so a return can be made. However, the phone he gave us was scratched up, fingerprint marks all over it, and the SIM card was missing. When I got to the service desk, Scott called for me, and asked me to read the IMEI (an ID number that comes with all phones and on the boxes for tracking purposes) and SIM card numbers off the box. The numbers didn't match. We never sold a phone with those numbers, ever. He was trying to return his beat-up, scratched phone. Scott called us both back, and told the customer that we wouldn't take it. Customer looked disappointed, but ha. We don't play that game.
However, as a result...Scott told me to check EVERY phone to make sure the numbers matched the ones on the box. We must have a couple hundred phones, and so I had to open every box, look at the phone and the box to make sure they match. This took me till 8:30, but it all got done, and they all matched. I had gotten a call from my mom telling me that I'd have no ride home, so I was gonna walk the hour home, but Cilla decided otherwise. She'd take Kat and I to the 99, and Cilla's boyfriend would be there. We had food, I had grog, much hilarity was had, we stopped at Kat's house where I saw her cat (who bears a stunning eye resemblance to Puss In Boots), and then Cilla and I drove to my house, talking about Phantom all the way. I can't wait for Tuesday.
So, here I am now, home, with a day off tomorrow. Got paid, and so I do some shopping tomorrow. Now, I relax (and hope that I sleep in tomorrow).
Love you, April. :) 8 days, SQUEE!
Nighty night, all.
