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DRIVER'S ED'ED...DEAD.
Wednesday, 13 July 2005 23:43A boring day...spent it mostly in the Connection Center. Dealt with stupid, irate customers. Dealt with stupid managers who don't follow their own policy. So, I shall tell.
Stupidity #1) I'm on the phone with the Falmouth Wal-Mart. Customer comes over and asks me where we keep the U.S. flags. Now, I had remembered there being a 4-way display of them either at the end of the aisle where sporting goods and fabrics met, or at the end of the aisle where shoes and infants met. So I told him to try the end of the aisle just past sporting goods. He comes back a couple minutes later, an angry look on his face.
Customer: You work for Wal-Mart, right?
Brian: (points to his vest) I think so.
Customer: Don't you EVER lie to me like that again. I swear, if you ever lie to me again--(he began to stammer).
Brian: (thinking: either the heat got to him, or he needs to go to the Pharmacy and refill his prescription.)
Customer: I'll be waiting for you outside--I'll teach you to lie to me.
Brian: (ignores the raving idiot and goes back to his conversation on the phone while the customer storms off)
Stupidity #2) Customer tries to return a T-Mobile prepaid phone. Now, to succesfully return the prepaid phone, all of the following criteria has to be met: a) Need your receipt, and you had to have bought it within 90 days or less. b) All the components have to be present: the phone (with all parts: battery, SIM card if applicable, battery cover), the charger that came with it, and all written documentation. c) Usually, the packaging also, but it's not a necessity unless we no longer have the phone or it's out of stock. The customer had just the phone and the receipt. So, I told him that we can't take it back, for there's components we need. While he may have a receipt and wants the exchange, we need all parts of the package. He gets annoyed, and wants a manager. So, a CSM comes over. Tells him the same thing. Still refuses to take that for an answer. Wants to see someone higher. We bring in an assistant manager...who caves to the customer and does the exchange. Has me take a brand new phone, opens the packaging, takes out JUST the phone, replaces it with the old one, and wants me to bring it to claims.
Explain to me why we have a return policy, then.
Pay day tomorrow...joy. EBay is still my friend. Tomorrow, 12-9, then Friday off.
The latest in SSM stats: ( Told you the one with the biggest boobs would win. )
Stupidity #1) I'm on the phone with the Falmouth Wal-Mart. Customer comes over and asks me where we keep the U.S. flags. Now, I had remembered there being a 4-way display of them either at the end of the aisle where sporting goods and fabrics met, or at the end of the aisle where shoes and infants met. So I told him to try the end of the aisle just past sporting goods. He comes back a couple minutes later, an angry look on his face.
Customer: You work for Wal-Mart, right?
Brian: (points to his vest) I think so.
Customer: Don't you EVER lie to me like that again. I swear, if you ever lie to me again--(he began to stammer).
Brian: (thinking: either the heat got to him, or he needs to go to the Pharmacy and refill his prescription.)
Customer: I'll be waiting for you outside--I'll teach you to lie to me.
Brian: (ignores the raving idiot and goes back to his conversation on the phone while the customer storms off)
Stupidity #2) Customer tries to return a T-Mobile prepaid phone. Now, to succesfully return the prepaid phone, all of the following criteria has to be met: a) Need your receipt, and you had to have bought it within 90 days or less. b) All the components have to be present: the phone (with all parts: battery, SIM card if applicable, battery cover), the charger that came with it, and all written documentation. c) Usually, the packaging also, but it's not a necessity unless we no longer have the phone or it's out of stock. The customer had just the phone and the receipt. So, I told him that we can't take it back, for there's components we need. While he may have a receipt and wants the exchange, we need all parts of the package. He gets annoyed, and wants a manager. So, a CSM comes over. Tells him the same thing. Still refuses to take that for an answer. Wants to see someone higher. We bring in an assistant manager...who caves to the customer and does the exchange. Has me take a brand new phone, opens the packaging, takes out JUST the phone, replaces it with the old one, and wants me to bring it to claims.
Explain to me why we have a return policy, then.
Pay day tomorrow...joy. EBay is still my friend. Tomorrow, 12-9, then Friday off.
The latest in SSM stats: ( Told you the one with the biggest boobs would win. )
